Customer Service Overview

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Passenger Information

The Cayman Islands Airports Authority (CIAA) owns and operates the two international airports in the Cayman Islands - Owen Roberts International Airport (ORIA) in Grand Cayman and Charles Kirkconnell International Airport (CKIA) in Cayman Brac.

The CIAA is committed “To bring excellence to your airport experience”, at both airports. We strive to ensure this through the dedicated and efficient service by our staff and through effective relationships with our airport partners, tenants and service providers.

We invite you to submit your feedback in order to assist in the enhancement of services received while travelling through our airports. Please email us at customerservice@caymanairports.com or call +1-345-943-7070 or via facsimile at +1-345-943-7071

Main Terminal Facility - Owen Roberts International Airport

Retail Concessions

Last Chance Souvenirs has a variety of sundry items, snacks and souvenirs available.

Automated Teller Machine (ATM)

An ATM is available in the passenger check-in concourse.

Postal Drop

A postal drop box is available in the passenger check-in concourse. This box is cleared by the Cayman Islands Postal Service once daily.

Wireless Internet

Wireless internet access is available throughout the Airport terminal.

Key Drop Box

A key drop box for all rental car companies is available in the passenger check-in concourse.

Departure Lounge - Owen Roberts International Airport

Duty Free

Duty-free shopping is available for luxury items such as jewellery, liquor and cigars.

Retail Concessions

In addition to luxury duty-free items, souvenirs, sundry items, costume jewellery and confections are available.

Dining

A variety of grab-n-go, fast-food and full-service restaurant options are available to enhance your travel experience.

Wireless Internet

Wireless internet access is available in the Departure Hall.

Departure Lounge - Charles Kirkconnell International Airport

Retail Concessions

In the departure lounge:

  • Brac Souvenirs
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CONTACT CIAA

ciaa@caymanairports.com
+1 345 943-7070
Automated Teller Machine (ATM)
Postal Drop
Wireless Internet
Key Drop Box
Duty Free
Retail Concessions
Dining

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